Contact
Email us. Someone who works on Congruent reads it.
One address, and it works
There is no ticket portal and no chat widget that turns out to be a form. Write to us and you will get a reply from a person.
Support and everything else
support@congruent.careSales, support, security questionnaires, migration help, and billing all arrive in the same inbox, because splitting one small team across five addresses would only slow your answer down.
Please leave protected health information out of email. Describe the problem in general terms and we will take it from there.
What to expect
A person, not a queue
Support mail is read by the same small team that builds Congruent. There is no outsourced first tier, which mostly means nobody will ask you to restart your browser twice before escalating.
US business hours
We answer on weekdays. We would rather tell you that plainly than publish a response-time guarantee we invented for the website and cannot yet stand behind.
Please leave out the PHI
Email is not the right place for protected health information. Describe the problem in general terms — the screen, the step, what you expected — and if we need to look at a specific chart we will do it inside the product, where the record belongs.
Two questions we have already answered at length
If yours is one of these, the page will be faster than we will — and it says the same thing we would say back.
Security, HIPAA, or a BAA
How protected health information is stored, who our subprocessors are, and how to get a business associate agreement countersigned at no cost.
Plans, billing, and what it costs
The two plans in full, the one usage-based line item, and what happens to your subscription if you add or remove a clinician mid-month.
Migrating from another EHR is included on both plans, so there is nothing to quote and no contract to negotiate — tell us what system you are on and we will tell you what the move looks like.
Or skip the email and ask for access.
A 30-day trial answers most of the questions people write to us about. Tell us about the practice and we set the account up by hand — the same conversation, started from your side.
30 days free · No credit card · Free migration and BAA